If the keys are still not working correctly: If the Type Cover or Keyboard still doesn’t work on your Surface, submit a service order for your Type Cover or Keyboard. See Creating and using a USB recovery drive for Surface. If the keys are working correctly in UEFI, but not in Windows: The problem is likely with the software installed on the Surface, and you'll need to reinstall. Press the up and down arrow keys to change what is selected on the left side menu to check if the keys work or not. Not all devices have this option on the UEFI screen.Įxit UEFI and check if the Keyboard now works in Windows. Note: If you don't see a Devices menu, then your device does not provide this functionality and is working as expected.
For more detailed steps and a video, see Restore or reset Surface for Windows.
Select Reset this PC > Keep my files > Cloud download and follow the rest of the prompts shown on screen. Go to Start, enter reset in the taskbar, then select Reset this PC. If the LED lights turn on, your problem may be with Windows and not the device itself. Press the Caps and Fn keys on your Surface Type Cover or Keyboard several times to check whether the LED lights turn on. For more info, see Download drivers and firmware for Surface. Manually install the latest driver package for your version of Windows. If you have installed a custom or clean Windows image and your Keyboard is not recognized, you may need to install Keyboard drivers. When it has downloaded, select Start, search for Surface, then select the app from the list of results. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. Detach and reattach the Type Cover or Keyboard If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again.įor more info and a video see Force a shut down and restart your Surface.
Then press and hold the power button for 20 seconds. Select Start > Power > Shut down and wait a moment for your Surface to shut down. To try to resolve these issues, you can begin by following the steps below to force a restart, detach and reattach the Type Cover or Keyboard, get the latest updates, or confirm connectivity. First steps if your Surface Type Cover or Keyboard doesn't work Goes back and forth between working and not working You may see that the Keyboard or Type Cover:ĭoesn't appear to connect and doesn't respond at allĪppears to disconnect or stop responding randomly Having trouble with your Surface Device Keyboard, Surface Pro/Go Type Cover, or Surface Pro Keyboard?
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